Client Satisfaction Survey

Bromelkamp Company Client Satisfaction Survey
	Client Name: (or type "anonymous")
	Person Responding: (or type "anonymous")
	Date:5/14/2008
	On a scale of 1 (poor) to 10 (excellent), please rank our performance in the following areas:
	the professionalism of our staff
	our management of your projects
	our understanding of your needs
	the performance of the software
	the speed of our response to your concerns and questions
	the accuracy of the support we provide
	our follow-through on your requests

	Please rank Bromelkamp Company performance overall

	If you have responded with a 7 or lower in any category, please comment on the rating so that we can learn from your experiences.



	Please provide any feedback you have on our communications programs such as the free newsletters or the paid webcasts:

	How could we improve our service to your organization?

	Would you recommend Bromelkamp Company software and support to others? Why?

	Are there any issues you would like to bring up now that were not addressed in the survey? Do you have any questions about our policies or procedures?