Bromelkamp
 
Bromelkamp
Support: Software Updates

February, 2007 Version Update Release
Pearl Version 4.03 - Required for ALL Users

Before downloading the update, please print this Web page so that you can have the installation instructions handy.  Read all the instructions through before beginning. The links for downloading the update are at the bottom of this page. 

Please refer to the the Pearl Update FAQs and What's New before applying the update to see what's changed in this version and also for answers to common questions while running the update.

 

A. Download and extract the version update.

  • Click where indicated at bottom to download the compressed update file. When the File Download Window is displayed, do not open the update file from its current location, but rather, save the file (it will be named starting with "UPD070402") to the \Pearl\System Folder. (System is a folder within the Pearl folder.)
  • When the download is complete, close the download window. Use My Computer or Windows Explorer to navigate to the \Pearl\ System folder and open the file you just downloaded. [If you downloaded an *.exe version of the update, double-click the file and a window will pop up asking you to specify where the file will be extracted. Browse until the Destination field is pointing to the \Pearl\System folder, then click Finish to extract the files. If you downloaded a *.zip file, use your unzip program to unzip it to the \Pearl\System folder.]
  • If you are asked to replace existing files of the same name, say Yes or click "Always." When done, click OK to the "extraction completed" window and if necessary close the unzip program.

B. Install Pearl Software update

  • Before installing the update make sure no one else is using Pearl.
  • Note that after you apply this update, an email will automatically be sent back to our office notifying us that you have installed this version so we recommend that if you have a dial-up connection, you make the email connection before installing Pearl. This information is critical to our technical support.
  • In My Computer or Windows Explorer, go back to \Pearl\System folder, double-click the file "P070204_2K.mdb" (or "P070204_97.mdb" depending on the version you downloaded).
  • If you have Access Security, log in as "SecurityManager."
  • You will be notified that this process will make a backup of Pearl and then copy new Pearl programs into your database. If you wish to continue, click "OK."
  • In the window that pops up, you are asked to choose the database file into which you want to update Pearl programs. Navigate to the Pearl folder and select the Pearl.MDB file by clicking on it once, and then click "Open."
  • After a minute or two, you will start seeing status messages appear on the status bar at the bottom of the screen. Please wait while the installation is in process. You may see two copies of MS Access open minimized on your computer during the installation, that's OK. If messages pop up warning you that the Microsoft Jet Database engine "can't find" certain objects, click "OK" to these messages and proceed.
  • After 5-10 minutes, a message will pop up indicating that Pearl programs are installed. When it does, Click "OK."  Close the My Computer or Windows Explorer Window.
  • Open Pearl as you normally would. If you have Access Security, be sure you log in exclusively and as "SecurityManager."  Call us if you do not know how to log in exclusively.
  •  A message will come up indicating that Pearl needs to run "Prepare All Objects." Click the "OK" button. This process may take as short as 5 minutes, or as long as 30 minutes. You must be attentive to messages that may pop up throughout the process, read them carefully, and call us for explanations. If any messages say "Pearl Error" in the heading, DO NOT PROCEED but call us (877) 767-6703 for immediate assistance.
  • When prompted, click "OK" to compact your database. Your database will close when it is finished compacting.
  • For all users in multi-user environments except those with Access97, one of the steps of "Prepare All Objects" is to move the Pearl Designer database into the Archive folder.  It is recommended that you notify each of your users (who will now have their own copy of Pearl Designer) to re-create their new Pearl Designer by clicking the "Reports" radio button on the Pearl Navigator and then clicking the "Design" button.  That way they are not surprised the first time they try to use it, and they can plan to create it before they need it since it can take several minutes to create.

C. Open Pearl and begin working

  •  You should be able to proceed normally, no additional steps are required.  However, you may be among a small number of clients who may get an error message upon opening Pearl.  The error message may include either of the following: "C:\Pearl\Source\Pearl Master Programs.mdb' is not a valid path..." or "Microsoft Access can't find form Pearl Form Menubar'..." If you see either of those messages, click OK and proceed with the following steps:
  • Drop down the File Menu, and select "Get External Data," and under that option, select "Import."  That will bring up the "Import" window.
  • Use the "Import" window to navigate to the \Pearl\System folder where you saved the update file (P070204_2K.mdb or P070204_97.mdb).  Select the update file by clicking on it once, and then click the "Import" button.  That will bring up the "Import Objects" window.
  • In the "Import Objects" window, find the button that says "Options >>" and click it.  Additional options will appear.  Look at the section of the window labeled "Import" and click to add a checkbox near "Menus and Toolbars."  Then click OK.
  • Exit Pearl and re-open and you can now proceed normally.

Are you ready to begin?  If so, click below to download the file  appropriate for the version of Access you are using.  The files named with "EXE" are self-extracting so you can just double-click to unzip the contents.  But if your system blocks downloads of files with "EXE" extensions, download the version with "ZIP" instead, you'll have to manually unzip it in step A.  Call if you need help with unzipping files.

Note: The instructions above are comprehensive and should allow you to complete the installation independently.  If you have questions, or would like help with the installation, our time to help you is "technical support" which for some of you is billable.  Also, our time to interpret informational messages reported by Pearl during Prepare All Objects and our time to let you know how to change your database so that they do not happen again is also "technical support," so for some of you, that time is also billable.

Each file is about 2.5 MB.  With a network, DSL or cable Internet connection, they may take a minute or two to download.  With a modem connection it will be longer. Click here to send us an email letting us know you prefer to have the update emailed to you, or mailed to you on a CD.  Be sure to let us know what version of Access you are using.